Scope of These Terms
These terms apply to your use of the H Rigg website and purchases of physical products from our online store, including marine supplies, rigging, rope, and related accessories. Please read these terms and the relevant product information, shipping policy, and returns policy before placing an order.
By using the website or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any mandatory consumer rights or protections that apply to your purchase.
Accounts and Customer Information
You must provide accurate and up-to-date information needed to process your order, including your contact details, delivery address, and payment information. Please contact us promptly if you notice an error in the information you have submitted. Changes may not be possible once an order has been processed or dispatched.
If you create an account, you are responsible for keeping your login credentials confidential and taking reasonable steps to prevent unauthorized access. Please notify us if you suspect that your account has been used without your permission. An account is not required unless the checkout process expressly indicates otherwise.
Product Information and Orders
We take reasonable care to keep product descriptions, images, specifications, prices, and availability accurate. However, errors or omissions may occur, and product images may vary in appearance depending on lighting and screen settings. Please review the specifications and any stated limitations rather than relying on images alone.
Marine rigging and rope components must be suitable for their intended application. Before purchasing or using a product, check its dimensions, materials, compatibility, and any stated load ratings or installation requirements. Seek qualified advice if you are unsure about suitability for a safety-critical application. This does not reduce our responsibility to supply products that conform to their description and applicable legal requirements.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of your order but does not, by itself, confirm that it has been accepted. Acceptance will be communicated through an express order acceptance or dispatch confirmation, subject to applicable law.
We may be unable to accept or fulfill an order for reasonable reasons, such as unavailable stock, a delivery restriction, an inability to verify payment, a reasonable suspicion of fraud, or an obvious error in a price or product description. Where appropriate, we will contact you to explain the issue and discuss available options. We will not substitute a materially different product or charge a corrected price without your agreement.
If an order cannot be fulfilled or is canceled, any payment taken for the canceled items will be refunded in accordance with applicable law. If you wish to change or cancel an order, please contact us promptly. This does not affect any statutory cancellation rights you may have.
Prices, Taxes, Promotions, and Payment
Product prices and any available discounts are shown on the website. Please review the checkout summary for the price, shipping charges, and any taxes or other charges displayed before submitting your order. Whether taxes are included in the displayed price will be indicated where applicable.
For international deliveries, customs duties, import taxes, or clearance charges may apply under the rules of the destination country. Any responsibility for these charges is governed by the information provided at checkout, our shipping policy, and applicable law.
Promotions are subject to the conditions stated with the relevant offer. Price changes do not alter an already accepted order unless you agree or applicable law permits otherwise.
Available payment methods are shown at checkout. You must be authorized to use the payment method you provide. Payment is subject to authorization and any necessary verification, and an order may be delayed or declined if payment cannot be completed. We take reasonable steps to protect payment-related information, but no online transmission or storage system can be guaranteed to be entirely risk-free.
Shipping and Delivery
We offer worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery availability for a particular address or product is subject to our shipping policy and the options shown at checkout.
Our shipping policy provides the applicable delivery information. Please review it before ordering, together with any shipping charges and estimated delivery information presented at checkout. Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.
Customs processing, carrier disruption, and other circumstances outside our reasonable control may affect delivery. If a significant issue arises, we will take reasonable steps to keep you informed and assist with a resolution in accordance with our shipping policy and applicable law.
Please provide a complete and accurate delivery address and contact us if an order appears lost, damaged, or incorrectly delivered. Responsibility for delivery and the transfer of risk will be determined by applicable law; nothing in these terms transfers risk to you earlier than the law allows.
Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our returns policy and applicable law. Please review that policy for the relevant eligibility requirements, procedures, and any stated conditions before requesting a return.
If a product arrives damaged, is defective, or does not match your order, please contact us so we can assess the issue and arrange an appropriate remedy. Any information or evidence requested will be reasonable and relevant to resolving the claim.
Nothing in our returns policy or these terms excludes or restricts any legal rights you may have concerning faulty, misdescribed, or otherwise nonconforming goods, or any applicable statutory cancellation rights.
Intellectual Property and Website Use
Website text, design, photographs, graphics, logos, and other content are owned by H Rigg or used with permission, except where rights belong to the relevant third-party owners. References to third-party products or trademarks do not imply ownership of those rights or an endorsement.
You may view and use website content for personal shopping and reference purposes. Except as permitted by applicable law or with the relevant rights holder’s permission, you must not reproduce, distribute, modify, or commercially exploit protected content.
You must not use the website for unlawful or fraudulent purposes, attempt to gain unauthorized access, or interfere with its operation or security.
Our Responsibilities and Liability
We take reasonable care in operating the website and fulfilling orders, but we do not guarantee uninterrupted or error-free website access. Temporary maintenance, technical faults, or service disruptions may occur.
To the extent permitted by applicable law, we are not responsible for losses caused by misuse, improper installation, unauthorized modification, or use contrary to supplied instructions, where that conduct caused the loss. This does not exclude our responsibility for defective products, inaccurate descriptions, or a failure to meet our legal obligations.
Any limitation of liability in these terms applies only where lawful. Nothing excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited. Your mandatory consumer rights remain unaffected.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as severe weather, natural disasters, transport disruption, or government restrictions, may delay or prevent performance. Where this occurs, we will take reasonable steps to reduce the impact and communicate significant changes affecting your order.
Such events do not automatically remove our obligations or your rights. If fulfillment becomes impossible or is substantially delayed, any available cancellation, refund, or other remedy will be handled in accordance with applicable law.
Disputes and Applicable Law
If you have a concern about an order or these terms, please contact us first so we can try to resolve it fairly. Please include your order details and a description of the issue where relevant.
These terms and any dispute will be interpreted and resolved in accordance with applicable law, including any mandatory consumer protections that apply to you. Nothing requires you to give up access to courts, consumer protection bodies, or other remedies available under applicable law.
Changes to These Terms
We may update these terms to reflect changes in our services, business practices, or legal requirements. Updated terms will be published on this page and will apply prospectively. Unless otherwise required by law or agreed with you, the terms in effect when an order was placed will continue to apply to that order.
Please review this page before placing a new order. Where required by applicable law, we will provide additional notice of material changes.
Contact Us
For questions about these terms, products, or an order, please contact H Rigg through our contact page: https://hrigg.com/contact-us/.
